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Quality Engineering Service of the Chippewa Valley, Inc.

"I think the service we received has been very good,
very easy to work with. We're very pleased . . ."


-Dan Weyers, Sanmina SCI, Barron, WI

Next Level Quality and Customer Service

Customer Relations: At QES our customers always come first and are our primary focus. We deliver superior services and on-time delivery with the highest level of quality, at a fair price. We take this seriously by:

  • Tracking every customer concern and reviewing them at a monthly meeting to identify opportunities for improvement.
  • Maintaining a customer satisfaction matrix to ensure that we are meeting or exceeding our customers expectations.
  • Surveying our customers each year to help identify our weaknesses so that we can address them.

Top 10 List of Customer Relations:

10. Our customers are the most important people in our business.
9. Our customers are not dependent on us. We are dependent on them.
8. Our customers are not interruptions of our work. They are the purpose of it.
7. Our customers do us a favor when they call. We are not doing them a favor by serving them.
6. Our customers are part of our business. They are not outsiders.
5. Our customers are not statistics. They are human beings with feelings
  and emotions like our own.
4. Our customers are not people to argue or match wits with.
3. Our customers are people who bring us their wants. It is our job to fill those wants.
2. Our customers are deserving of the most courteous and attentive treatment we can give them.
1. Customers are the lifeblood of this and every other business.