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"Very happy with the work. The communication is great. QES meets tight customer deadlines . . ."

-Krissi Luedtke, ITW Engineered Fasteners, Chippewa Falls, WI

ISO/IEC 17025
ACCREDITED		 aclass ACT-1189
Top 10 of Customer Relations
10. Our Customers are the most important people in our business.
9. Our Customers are not dependent on us. We are dependent on them.
8. Our Customers are not interruptions of our work. They are
the purpose of it.
7. Our Customers do us a favor when they call. We are not doing them a favor by serving them.
6. Our Customers are part of our business. They are not outsiders.
5. Our Customers are not statistics. They are human beings with feelings and emotions like our own.
4. Our Customers are not people to argue or match wits with.
3. Our Customers are people who bring us their wants. It is our job to fill those wants.
2. Our Customers are deserving of the most courteous and attentive treatment we can give them.
1. Customers are the lifeblood of this and every other business.